• sales@intergrup.gr
  • +30 2310 476 876

INTERgrup SERVICES

The services that you need from the people you trust 

 
Installation, Maintenance, Support, Consulting 

Since the beginning, INTERgrup has been committed to quality customer services. Continuing with the same vision and goal, we constantly improve our daily effort, so that you can be served quickly and with quality. Based on your needs, we continuously invest in infrastructure, technology and human resources. We have high expertise and training, modern building and technological facilities that are always at your disposal.

PRE SALES STUDIES

We design your production department for maximum productivity

  • We provide comprehensive studies for your business based on our knowledge and experience.
  • We carry out site-planning studies, supervision of infrastructure works and execution of pre-installation actions by specialized personnel.
  • We recommend the right equipment for the size and type of your production.
EQUIPMENT INSTALLATION SERVICES

We deliver your equipment in full working order

  • Our technical department undertakes all transportation and delivery preparations for your new equipment taking into account the special characteristics of the building and equipment.
  • We inform about the specifications required for the installation and participate in the preparation of the services at the installation site.
  • We draw up a schedule of actions with the final point being the complete operation of the equipment at your place.
  • We proceed with the installation with the least possible disruption to the rest of your business operations.
  • We fully check the equipment before it is delivered to you for use together with instructions for use, maintenance and necessary certificates.
  • We are proud of our successful installations. Over 90% of our installations are successfully completed within 3 days at the latest including the relevant training.
TRAINING SERVICES

We train you to use your new equipment

  • One of the main points of support of the products and solutions we provide, is the high level educational services of our company.
  • We design flexible training programs, tailored to your needs,  offered at your offices, or remotely.
  • User training support continues by phone, online or on-site after basic training is completed.
EQUIPMENT MAINTENANCE SERVICES

We stand next to you for the optimal performance of your equipment

  • INTERgrup's specialized technical staff is available to inform you about the necessary maintenance on your equipment or to perform it for you.
  • Continuous training of our technicians and frequent  communications with the manufacturing companies ensure excellent knowledge of the needs of each machine.
  • Correct and regular maintenance in accordance with the manufacturers' instructions ensures you against unexpected, time-consuming and costly breakdowns.
TECHNICAL SUPPORT

We provide first-line supporting services to ensure continuous production for you

  • We offer high-quality front-line technical support, ensuring immediate response, deep expertise and excellent equipment.
  • Specialized and experienced technicians are willing to deal with the daily technical problems that concern you, offering flexible solutions that suit the size of your business.
  • We take your equipment seriously by implementing preventive maintenance, thus providing a significant degree of security in the effective operation of the system.
  • We innovate in all areas, offering flexible solutions that suit every size of business.
ON CALL SUPPORT – HELP DESK

We answer your questions

  • The support we provide always takes into account the special characteristics and needs of each customer and ensures the valid response to their requests.
  • A complete help desk, consisting of experienced supporters, takes care of a series of actions aimed at the fastest and most complete service to you.
TAILORED SUPPORTING CONTRACTS

We offer Supporting Contracts for your needs

  • Based on your specific needs, we offer tailored support contracts that include telephone and remote support, preventive maintenance visits, even spare parts or a whole year's service at no extra charge!
  • Contracts can cover CAD software needs, CAM equipment, Hardware equipment, or a combination of them, in the quantity and prices that suit you.
VERSION UPGRADES

We make sure you always have the latest technology

  • The provided upgrades of your systems are intended to anticipate your future requirements and to improve the products you enjoy from us.
  • You choose which updates you want to install and how.
CONSULTING SERVICES

All our know-how at your service

  • We analyze the latest developments in the field of technology and determine together with our customers the methodology and operation of applications and solutions.
  • We prepare your business to effectively follow technological developments shaping the present and the future.

The services that you need from the people you trust

Installation, Maintenance, Support, Consulting